General FAQ

For a list of our most frequently asked questions, please see below.

Please also feel free to reach out to us at any stage so one of our helpful staff can assist you : Contact Us



Can I cancel my order after I have made a purchase?

Yes! We offer immediate order cancellation between 24 and 48 hours of your order being placed.

Your order will be cancelled and refunded in full as soon as we get your request, so long as the order has not shipped out yet. 

If you would still like a refund once your order has been shipped out, you will have to initiate our standard returns process.

How do I return or exchange an item?

Our return policy is effective for 30 days from the time your order is delivered.

Please refer to our returns & refunds policy for more information on how to initiate the returns process.

What type of payment methods do you accept?

We accept Paypal, Visa, Mastercard & American Express.

What are your shipping options?

Currently, we offer FREE tracked Shipping. For more information, please visit the Shipping FAQ page.

What if my item arrives broken or damaged?

We’ll make it up to you! A replacement will be sent promptly.

Please send a photo of the item as received by Contacting Us.

Where do you ship from?

Primarily we ship out from our warehouse in Australia but we also do have fulfilment and distribution centers in the United States, Eastern Asia and Western Europe.

If the item you've purchased is out of inventory in your nearest location, we'll send it directly from one of our alternate warehouses. Don't worry, this won't affect delivery estimates as stated in our shipping section.

I am missing items from my order?

Depending on the items you have ordered and our current stock at different locations, they may have been shipped out from a different warehouse.

We fully guarantee and ensure that your package will arrive; if you find that your package has NOT arrived as per the timeline outlined on our Shipping FAQ page, please Contact Us and we’ll get you sorted!


Calming Beds

How do Buddies Calming Beds work?

The ultra soft FAUX fur provides a calming safe space for your pup to relax in. The raised rim allows them to nestle in providing a safe, calming effect

What makes Buddies beds better then other beds?

We use only the highest quality materials and take pride in the production of our beds. We also produce our beds with extra filling for better support and comfort.

Are the beds machine washable?


✔️ Just pop it into your washing machine for an easy and convenient clean!

Our beds are completely machine washable and dryer friendly.

No more nasty smelly dog beds!

Machine and Dryer Safe (Machine wash, gentle cycle. Tumble dry, low heat)

What size bed should I get?

Please refer to the sizing by breed section on the product page. For further details, there is also a sizing chart on the same page. If you still aren’t sure then email us and our team will happily help you make a decision.

What materials are the beds made from?

We use a range of pet safe fabrics and materials for all of our beds, these include cotton, nylon and microfibres. These beds are not fire resistant. 

Are Buddies beds available in stores?

Buddies Beds are only available on our online store. We sell directly to our customers to keep the prices as low as we can

What if my dog doesn't like it?

Although we are very confident they will, we do offer a 30 day returns. Please contact us for further details and assistance or view our returns & refunds page

My bed seems a bit flat?

As we vacuum seal our beds to best protect them during transport, they can compress. If this is the case, please follow these steps:

🐾 After opening your package, give the bed a good shake to restore it to its original shape and fluffiness.

🐾 With your fingers, pull the fibres apart on the outer rim of the bed to open them up.(Optional) To open the fibres up further, throw the bed in the dryer for 10 minute. Tumble dry, low heat.

🐾 You may have to let it sit for up to 24 hours to allow the calming bed to restore to its original shape.

For a video guide, please follow this link : RESHAPE YOUR BED